John O Wxp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't forget

I'm trying to login to old photos but I can't remember the email I used or the password...my username was J_Bird001...if you could help
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Milpitas, California

Log in

Im trying to login switched pw awhile back and then forgot was able to login with facebook now i cant and the email is an email that was my brother who passed now i just want to have access and reset everything
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cherron c

No thank you

i am trying to retrieve old pictures and photos of me and Photobucket is not letting me. i even created a new account and paid the 5.99 to search my name and find them but nothing pops up. i need my old pictures back. every time i try to click on something a red pop up block messages keeps interfering.
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Cons:
  • I cannot access my albums

Preferred solution: Full refund

Brooks K

AVOID - TOOK MY MONEY AND NO SERVICE

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I signed up for their middle plan for a year and it didn't update the account to no ads or where the pictures don't have their watermark on it. I contacted them immediately. No reply. I contacted them the next day. No reply. 3 days later and nothing. I'll be having the charge reversed.
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Anonymous
map-marker Lewisville, Texas

Where is customer service?!?!

no where to contact them
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1 comment
Carolyn G Mar

i agree!!!! where is customer service .

at this point i am ready to submit that there is NO customer service only a help section? absurd

Tanya L Igc

Buyer beware even though initially free

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Cannot open any of my 2000 + pictures.. tanyashome@***.com What's going on??!! I use Google Chrome but also tried E with no pictures. :(
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Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

Tricia T Pks

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Verified Reviewer

Please delete my account my private photos is now public in google search

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Please help, my old private photos that i saved in photobucket is now public in google search please please help me on this. My username is triisz but i forgot my password and the email address that i used because that was 10 years ago. Thats my photo and that is me. Its destroying my image. Please help
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Pros:
  • Old owners
Cons:
  • I had an issue with promised service failure

User's recommendation: Dont upload private photos!

Charmiane E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I like PhotoBuket and have used for many years.

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Updated by user Dec 14, 2019

The password I show to have is {{Redacted}} This is what is being refused. I know my ID is correct.

Original review Dec 14, 2019
I am trying to get in where I can pay you. You require my ID which is Txcharmy13. When I put in my password, you won't take it...says it isn't correct. I have no option to reset it, so cannot get into my account. I do not want to set up a new one as I assume I will lose all I have loaded. I don't mind paying, but apparently need a new password. Please email me at charmyelou@***.com and let me know what to do. Thank you
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Pros:
  • I really like photobucket
  • I love photobucket and what it has to offer
  • All the space to upload photos
Reason of review:
Access/ activation issues

Preferred solution: Let the company propose a solution

Joan B Ami

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have enjoyed Photobucket for years, it has been wonderful for sharing collection and hobby photos online.

My new email is joanbest@***.com - I have a Photobucket account for years but after getting a new computer I cannot get into my account. My old email address may have been joanbest@***.com.au and my username was braydenjoel. I still have AU$3.05 taken out of my Paypal account for Photobucket 402935**** every month, the last on my statement was 20th December, 2019. Could you please sort out this problem for me and I can continue with Photobucket in the future. My Photobucket account was mainly used for taking photos of collector dolls for online doll groups/clubs. Joan Best
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Pros:
  • Linking photos to forums and facebook
  • Used to be great
  • I really like photobucket
Cons:
  • I cannot access my albums
  • Lack of ability to download albums even after paying fee
Reason of review:
Access/ activation issues

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Sacramento, California

Video

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It dont play any my old video I pay monthly
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Peter M Wdl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Make it work

My picture no uploading no album
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Anonymous
map-marker Milford, Massachusetts

Logging into an old account. Email no longer exists

Hi. Ive changed my email since using photobucket. Is there a way with my username which I do still have that I can retrieve my account and photos?
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Anonymous
map-marker Warrington, Pennsylvania

Do not trust or use

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My worst fears in storing memories of my family! Locked out of my account and there’s no one to resolve the issue. Every attempt I’ve made is answered by a bot with no helpful resolution. As far as I can tell, there’s no customer support, just emails that come back with the same resolve over and over.
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Cherry P Ddd

Runaway!!!

I requested my subscription be cancelled Dec 19th because you can't cancel they charged me anyway on the 28th snd have not replied to me so now I will turn to my bank and report photobucket for making fraud charge.
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Loss:
$5
Reason of review:
Poor customer service

Preferred solution: Refund my money cancel the subscription delete account

Anonymous
map-marker Leander, Texas

Don’t waste your time

Photobucket is a thief and they have no right to remove or hide out photos from us when we signed up while they were still free. I feel like my rights and my agreement with photobucket has been violated. I signed up YEARS ago and I dont appreciate the stupid new changes. They are criminal and no one is going to pay for such a scummy service after pulling a stunt like that. I cant even get into my account now because they are controlling and greedy thugs. No one should waste their time with such a stupid site/company.
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