Angelina M Lbg

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Verified Buyer
| map-marker El Monte, California

Overcharge

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Photobucket - Overcharge
Photobucket - Overcharge - Image 2
I have had an account for years and after realizing I had to pay to access old photos I decided to try it. Not only are the photos a terrible quality but i have come to find that I am being charged double every month! That is ridiculous. I am requesting a full refund.
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Loss:
$25

Preferred solution: Full refund

Paul W Ziu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker El Dorado Hills, California

Cancel my account

I have not use my photobucket account in over 8 yrs and would like to cancel my 2 accounts.(almoststock) and (4gkdmp). I have tried using your website to cancel both accounts but I'm still getting charged $5 a month. Thank You Paul Wallace
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Loss:
$20
Pros:
  • Was good
  • Old owners
Cons:
  • Time passed

Preferred solution: A cancelation

Autam B

All of my photos are gone

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Photobucket - All of my photos are gone
this was a safe platform for me to store my family photos I just lost my dad and logged in to find photos that I only have and they are gone i am beyond heartbroken I cant I just cant
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Loss:
$200
Cons:
  • Cannot download images without errors

Preferred solution: Deliver product or service ordered

User's recommendation: dont do it

KEVIN E Efi
map-marker Saint Petersburg, Florida

Lost Photos

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Photobucket used to be my photo and video storage choice back in the day... I parked them there for years and when I went to log back in to upload them to my new storage, they're no longer there and I no longer have access to any of my photos. No customer service number to assist, and years of memories lost. *** this garbage *** basement company..... Lesson here, never trust companies to protect your memories... buy a hard drive and upload important things there... Don't rely on these db's to follow through with their obligation.
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Loss:
$100000

Preferred solution: Let the company propose a solution

User's recommendation: Never rely on cloud based companies to store your important pics, videos and documents.

Montana G Cbn

My account

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Can't get into my old email to change my password very important things I need to ,over forward with my life without it I've been delirious please help me get into my photobucket I can't handle this no more.
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Loss:
$2
Pros:
  • All the space to upload photos
  • I love photobucket and what it has to offer
Cons:
  • Account recovery process

Preferred solution: Apology

Vivian B Lxf
map-marker San Antonio, Texas

Cannot access old photos

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Photos from 2007 are not available any more I have paid several months of service for this to happen to me it sucks
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Preferred solution: Let the company propose a solution

Heather H Alw

Can’t cancel and keeps charging

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There is no way to cancel your subscription! Im being charged every month on 2 separate accounts I have. This is ridiculous! You call and its literally an answering machine. Fraudulent *** going on here.
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Loss:
$40
Pros:
  • Lawsuits coming
Cons:
  • Can not cancel
  • Better business
  • Money scam

Preferred solution: Full refund

User's recommendation: *** no. Run.

Tracey B Eqw

Dispute a charge on my debit card

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There is a $4.99 charge on my debit card that I did not authorize. I would like it to be removed immediately. Thank you, Tracey Bonner
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Loss:
$5

Preferred solution: Full refund

User's recommendation: I will not reccomend Photobucket to anyone.

Anonymous
map-marker New Orleans, Louisiana

Account log on

My mother passed away and all of her photos are on photo bucket. I was trying to log onto it to get them and it wouldnt let me.
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Precious A Hrd
map-marker Baltimore, Maryland

Account

Hey, I received an email stating you will be closing my account soon. I am trying to get an extension until at lest the 25, January. I do not want to loose my memories. I do not have the funds at this current moment but I will have them soon.
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Preferred solution: No account closure

Christina H Kgi
map-marker Bel Air, Maryland

I canceled my account and I'm still being charged

I chanced my account last month and you guys charged me again! I want my account gone and my $7.99 refunded to me thanks
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Loss:
$8

Preferred solution: Full refund

1 comment
Della F Mhl

I was supposed to have a "free" account but Photoucket keeps taking 7.99 a month and there is no cancelation button or link. I also tried to cancel it through apple and cannot find a way to cancel.

I have emailed photobucket and requested a cancelation but no response. It seems that photobucket is a scam if they take your money and provide no way to stop them.

Joshua H Thh
map-marker Cumming, Georgia

Want to speak to someone about question I have

The number listed here for them only goes to an answering machine or voicemail that says if you are calling regarding questions about your account, you can reach our customer service department through our chat support page and they listed the website..
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Jim H Eap

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Verified Reviewer

Unauthorized charges to my personal bank account!

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Dear Photobucket: This makes twice your company has raided my bank account, and I do not recall giving you any such authorization. If you think differently, please think again. All I want is the free service and NO CHARGES to be made to my bank account ever again. If I see one more deduction from you I will retain counsel and sue you. This, you can take to the bank! Are we clear on this? Thank you. Jim Harper Acct. StvMcQueen_bucket.com
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Loss:
$16
Pros:
  • Store an make albums and share photos
  • Very few
Cons:
  • Unauthorized deductions from personal bank accounts
  • Used to be free and user friendly

Preferred solution: Full refund

User's recommendation: Think long and hard before you open a Photobucket account.

Helen W Sxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Indianapolis, Indiana

Hwade51@***.com

Please discontinue taking 5.99 out of my bank account and delete my entire account I no longer need it or use it Photobucket is continuing to take out money out of my account and I'm not even able to access my account I request that they close my account and discontinue taking my money and they are unreachable I am unable to contact them to do so. I do not want to have to get a replacement card just to stop them from taking 5.99 out of my account each month I no longer need their services
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Loss:
$21
Pros:
  • Just want to cancel subscription

Preferred solution: Full refund

omar s Soh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account questions

I need to know why they want to cancel my account if i payed 4.99 for the service.??????????????????
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Preferred solution: Let the company propose a solution