We have been using the Photobucket Plus 500 Plan for twenty four (24) days. Unfortunately the service is not meeting our expectations or requirements.
We have removed all images from Photobucket and will not be using the service moving forward. In an email to Photobucket, we requested that they cancel our Photobucket Plus 500 Plan, delete our Photobucket Account, and kindly issue a partial refund in the amount of $360 for the eleven (11) months of unused service that they charged us for. The plan should cost $39.99 per month, however Photobucket charged us $399.99 for the entire year. Since the service did not meet our expectations, we would like to pay for the one (1) month of service that we did use, and receive a partial refund in the amount of $360 for the eleven (11) months of unused service that they charged us for.
1. Photobucket offered us a subscription service for $39.99 per month and then charged us $399.99 per year, which is an egregious business practice. 2. Photobucket refused to issue a refund for eleven (11) months of unused service, which without a service contract, is an egregious business practice.
Photobucket stated that the service is nonrefundable, which was not disclosed at the point of sale, and is therefore an egregious business practice. Based on this experience, we feel that Photobucket is guilty of holding content hostage, issuing a ransom, extortion, false advertising, fraud, and unethical business practices.
Product or Service Mentioned: Photobucket Plus 500 Membership.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $360.
Preferred solution: Full refund.
I didn't like: Unethical business practices.