Jeff R Tgy

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Verified Reviewer

New card for payment

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Enable me to talk to a human!!!

Enable me to speak with a human!!!

Give me access to a human being to resolve this issue!!

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Preferred solution: My new credit card info loaded so my payment is not rejected.

User's recommendation: Don’t use this product!!!

Tami Vma
map-marker Tacoma, Washington

I want to speak to a live agent

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I want to speak to a live agent to more understand my problem of my account. I noticed that there was a couple of transaction in my account from my bank and my problem was never resolved.

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Lori M Rez

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Verified Reviewer

Problems with downloading

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Photobucket has made it impossible to get your pictures off their website. I've been paying for years and I'm trying to download it onto a hard drive and it is not working, nor are their instructions working.

I am so mad.

I'm a senior citizen and I've been paying for two accounts for years. I'm praying someone will help me.

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Pros:
  • I thought it was a wonderful safe place to put my photos
  • Even though it was costing more and more money to do so

Preferred solution: I would like to be able to download all my photos to my own hard drive. My son passed away and some of these photos are the only ones I have and yet there’s no way to even share them.

Terry B Qmv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

Can't logon therefore can't cancel????????

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Contains 1 confidential file for company representatives

misleading email. have to buy a plan to login to find out you have no photos, then

TRY to logon to CANCEL your subscription before you can DELETE your account

but it won't let you log on until you buy a plan...

totally confusing, non-functional, non-user-friendly websitecan't

TOTALLY RIDICULOUS. IMHO.find

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User's recommendation: AVOID THIS WEBSITE

Resolved
Sue G Btb

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Verified Buyer
|

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Verified Reviewer

Resolved: Charges after canceling the account

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Contains 1 confidential file for company representatives
Updated by user Dec 27, 2024

Company fixed the issue and I have been provided with full refund. Just told them what happened. They issued a refund.

Original review Jul 10, 2024

We contacted Photobucket back in September of 2023 to close the account, but the $5/month continued for 10 more months!

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Loss:
$100
Pros:
  • Great name
Cons:
  • Rip off

Preferred solution: Full refund

User's recommendation: Use another online storage company

Keylan Mee
map-marker Simi Valley, California

Customer service

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Paid so I can share MY PHOTOS...still can't do it!!! Gives you a phone nu.ber just so they can tell you email is how you get ahold of them. RIDICULOUS!!!

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Keylan Mee
map-marker Simi Valley, California

Crap customer service

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You give a number to call, then tell me to email instead! I paid so I could share MY PICTURES...and you still hold them from me being able to share!!!DONTD

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Paula W Nnx

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Verified Reviewer
| map-marker Traverse City, Michigan

About Account

Hi, my name is Paula Jean Winters. I just tried calling to find out which account you have.

Please give me a call at 231-942-****. Thanks.

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RS S Apz

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Verified Reviewer

ALL of my photos were removed from my account WITHOUT my permission or knowledge!!

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I have been a customer with photo bucket since their service first came out and for years their service was fantastic. Now the company was bought out by someone else and it has gone down the drain.

Their customer service is a joke, they delete your photos without your permission or knowledge and still take your money, they lack customer service skills and they do not care that they steal your memories that can not be replaced.

I had photos of my Grandfather who passed away that disappeared from my account and photos of my children and when I was pregnant with them and those can not be replaced! I am a paying customer and have been a loyal customer since they first started and this is how they treat their loyal customers? If somehow a miracle happened and all of my photos were returned to my account I would download them and then discontinue my service with them for good. Any company that steals their loyal and paying customer's photos doesn't need to be in business.

It definitely doesn't make your company look good at all.

I have told everyone I know what happened to me and they all deleted their accounts with Photo Bucket and if anyone asks I will let them know that Photo bucket isn't trustworthy and does not do right by their customers. They want your money they don't care about their customers at all.

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Cons:
  • Customer service
  • Dishonest
  • Deleted my stuff unexpectedly

Preferred solution: My photos returned to my account.

User's recommendation: DO NOT USE THIS DISHONEST SERVICE!! THEY'LL DELETE YOUR PHOTOS!

Henry P Ktu

Cancel / delete subscription now !!!

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So many attempts to locate a find a way to cancel / delete subscription! They stall / make it impossible to simply cancel subscription !

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Loss:
$5

Preferred solution: Full refund

Anonymous
map-marker San Jose, California

No real reason for review I just wanted to

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I sent an email to Photobucket and thanks to Paige my

Account was canceled and was reimbursed for what was actually my fault. Kudos to Paigeo I give a five-star recommendation for this tonight

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User's recommendation: I give it a five star recommendation

Wendy R Euh

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Verified Reviewer

Photobucket sucks

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Ive been trying to cancel my account and I cant login because it doesnt wanna take my email address which I only have one of so therefore Ive been trying to contact the Photobucket to cancel my account. I do not want to pay for something that I can access.

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Cons:
  • Sucks

Preferred solution: I just want my account canceled

User's recommendation: Don’t use this

Renee R Ehg

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Verified Reviewer

Complaint

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I was steered towards paying $5 to access my "about to be deleted" account to see my photos to being swindled out of my money !?! No photos to be seen.

Please refund my $5. Merci !

SIGNED: VERY PISSED CONSUMER

View full review
Loss:
$5
Pros:
  • Convenience to store and use the photo and video
Cons:
  • Swindlers

Preferred solution: Full refund

User's recommendation: Up To You...

Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Anonymous
map-marker Fort Myers, Florida

Account confirmation

Do I have an account? I keep getting emails "account to expire?"

Family member passed who might know

Send phone number to speak with human

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Sharon W Tgu

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Verified Reviewer
| map-marker Denver, Colorado

To keep my account

Emails about my account being cancelled unless I reactivate it and when I try I cannot get into my account.

View full review
Pros:
  • Great for picture saving

Preferred solution: My account reactivated

Bianca T Mvw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I need to skip the payment part

Contains 1 confidential file for company representatives

I made the payment for bubsciuci account and because my email from the security profile was an old one and had to submit a request to change it. Now I need to access my account and see my photos.

Thanks!

Bianca

View full review

Preferred solution: access to my account

About

Summary

PhotoBucket is an online platform offering plenty of photo services. PhotoBucket has plenty of mobile apps and online photo editor, back up and sharing options etc. Apart from the most popular Plus 50, PhotoBucket has a handful of plans to suit particular needs and budget of users including ad free, Plus 20, Plus 100, and Plus 200 etc. Print merchandise by PhotoBucket showcases a number of photo books, home décor, prints, cards, and stationery etc. Wall Art sections presents selection of framed, metal, acrylic, and canvas prints to choose from.

Photobucket reviews and complaints

Photobucket is ranked 480 out of 5145 in Media category

Area Served

USA

Payment Methods

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